Techniques are disclosed to facilitate path planning safety guiding robots (SGR) for safely navigating and guiding humans through autonomous environments having other autonomous agents such as stationary and/or mobile robots.

A robot includes a torso, a head coupled to the torso so as to be rotatable with respect to the torso, and at least one processor. The at least one processor determines whether the torso is inclined from a horizontal direction and, in a case where a determination is made that the torso is inclined from the horizontal direction, controls an actuator to rotate the head with respect to the torso such that the head faces the horizontal direction.

A communication control server includes circuitry to receive, from a first mobile apparatus, status information indicating a status of the first mobile apparatus currently communicating with a communication terminal as a communication destination of the communication terminal. The first mobile apparatus is movable in a real space and remotely operable by the communication terminal. The circuitry switches the communication destination of the communication terminal from the first mobile apparatus to a second mobile apparatus based on the status information. The second mobile apparatus is movable in the real space and remotely operable by the communication terminal.